Terms of Service

1. Acceptance of Terms and Service Description

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

1.1 Service Overview

Lifecycle Leder provides a comprehensive device lifecycle management platform that includes:

• Device inventory registry and tracking capabilities
• Warranty management and expiration alert systems
• End-of-life (EOL) and end-of-support (EOSL) monitoring services
• Firmware update reminders and scheduling tools
• Purchase documentation storage and management
• Vendor bulletin and security advisory feeds
• Automated reporting and analytics features
• API access for enterprise integrations

1.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

1.3 Entity Representation

If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" in these Terms refer to both you individually and the organization.

2. User Accounts and Registration

To access certain features of our service, you must register for an account and provide accurate, complete information.

2.1 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information to keep it accurate and complete
• Choose a secure password and maintain its confidentiality
• Accept full responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or password
• Not create multiple accounts for the same individual or organization without authorization

2.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. You agree to immediately notify us of any suspected unauthorized access to your account.

2.3 Account Termination

You may terminate your account at any time by following the account closure process in your account settings. We may suspend or terminate your account if you violate these Terms or engage in prohibited activities.

3. Acceptable Use Policy and Prohibited Activities

You agree to use our services only for lawful purposes and in accordance with these Terms.

3.1 Prohibited Uses

You agree not to use the service to:

• Violate any applicable federal, state, local, or international laws or regulations
• Infringe upon or violate intellectual property rights or other proprietary rights
• Upload, transmit, or distribute malicious code, viruses, or other harmful software
• Attempt to gain unauthorized access to our systems, other user accounts, or computer networks
• Interfere with, disrupt, or create an undue burden on our servers or networks
• Use automated systems to access our services without explicit permission
• Collect or harvest personal information about other users without consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Engage in any activity that could damage our reputation or business relationships
• Use our services for any unlawful, fraudulent, or malicious purpose
• Reverse engineer, decompile, or attempt to extract source code from our platform

3.2 Content Standards

Any content you upload or submit through our services must comply with our content standards and must not contain material that is defamatory, obscene, threatening, or otherwise objectionable.

4. Subscription Plans, Billing, and Payment Terms

Our services are offered through various subscription plans with different features and pricing structures.

4.1 Free Plan

Our free plan includes basic device tracking capabilities for up to 10 devices with standard features, web access, and community support. Free plan users have access to essential warranty tracking and EOL notifications.

4.2 Paid Subscription Plans

Paid subscriptions include additional features such as:

• Unlimited device tracking and management
• Advanced automation and workflow features
• Data export capabilities and API access
• Priority customer support and dedicated assistance
• Enhanced reporting and analytics tools
• Custom integrations and enterprise features

4.3 Billing and Payment

Paid subscriptions are billed monthly or annually in advance, depending on your selected plan. You agree to:

• Pay all charges associated with your account in a timely manner
• Provide current, complete, and accurate billing information
• Update your payment information promptly if it changes
• Authorize us to charge your payment method for recurring subscription fees

4.4 Price Changes

We reserve the right to modify our pricing with at least 30 days' advance notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals unless you cancel your subscription.

4.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period. We provide refunds on a case-by-case basis for annual subscriptions within 30 days of purchase, subject to our refund policy terms.

5. Data Ownership, Privacy, and Security

Your privacy and data security are fundamental to our service. This section outlines our mutual responsibilities regarding your data.

5.1 Your Data Ownership

You retain full ownership of all data you upload, input, or generate through our services, including:

• Device information, serial numbers, and inventory details
• Purchase receipts, warranty documents, and related files
• Custom configurations, settings, and preferences
• Reports, analytics, and derived insights from your data

5.2 Data Usage Rights

By using our services, you grant us a limited, non-exclusive license to use your data solely for:

• Providing and improving our services to you
• Generating alerts, notifications, and reports
• Ensuring platform security and preventing abuse
• Complying with legal obligations and regulatory requirements

5.3 Data Accuracy and Responsibility

You are responsible for the accuracy, completeness, and legality of all information you provide. We are not liable for any consequences resulting from inaccurate or incomplete data you submit to our platform.

5.4 Data Export and Portability

You may export your data at any time through our platform's export features. Upon account termination, you have 30 days to export your data before it is permanently deleted from our systems.

6. Service Availability, Support, and Maintenance

We strive to provide reliable, high-quality service while maintaining transparency about our capabilities and limitations.

6.1 Service Level Agreement

We provide different service levels based on your subscription plan:

• Free Plan: Best-effort availability with community support
• Paid Plans: 99.9% uptime SLA with priority support
• Enterprise Plans: Custom SLAs with dedicated support teams

6.2 Support Services

We offer various support channels including:

• Email support for all users with response time commitments
• Priority support for Pro and Enterprise customers
• Comprehensive documentation and knowledge base
• Video tutorials and training resources
• Community forums for user collaboration and assistance

6.3 Scheduled Maintenance

We perform regular maintenance to ensure optimal performance and security. We will provide advance notice of scheduled maintenance that may affect service availability, typically during low-usage periods.

6.4 Service Modifications

We may modify, update, or discontinue features of our service with reasonable notice. We will make commercially reasonable efforts to minimize disruption to your use of the service.

7. Intellectual Property Rights and Ownership

This section clarifies the ownership of intellectual property related to our services and your use thereof.

7.1 Our Intellectual Property

The service and its original content, features, functionality, and underlying technology are owned by Lifecycle Leder and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes:

• Software code, algorithms, and technical implementations
• User interface designs, graphics, and visual elements
• Trademarks, service marks, and brand elements
• Documentation, training materials, and knowledge base content
• Data processing methodologies and analytical frameworks

7.2 Limited License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business or personal purposes in accordance with these Terms.

7.3 Restrictions on Use

You may not, without our express written permission:

• Copy, modify, distribute, or create derivative works based on our services
• Reverse engineer, decompile, or disassemble any part of our platform
• Remove or alter any proprietary notices or labels
• Use our intellectual property for competitive purposes

8. Limitation of Liability and Disclaimers

This section outlines the limitations of our liability and important disclaimers about our services.

8.1 Service Disclaimers

Our services are provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of information
• Uninterrupted or error-free operation
• Security against unauthorized access or data breaches

8.2 Limitation of Damages

To the maximum extent permitted by applicable law, in no event shall Lifecycle Leder be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or operational delays
• Loss of goodwill or reputation
• Cost of substitute goods or services

8.3 Maximum Liability

Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9. Indemnification and User Responsibilities

You agree to defend, indemnify, and hold harmless Lifecycle Leder, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of our services in violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content or data you submit through our services
• Your negligent or wrongful conduct
• Any breach of your representations or warranties in these Terms

10. Termination and Account Closure

Either party may terminate this agreement under certain circumstances as outlined below.

10.1 Termination by You

You may terminate your account and these Terms at any time by:

• Following the account closure process in your account settings
• Contacting our customer support team
• Ceasing all use of our services

10.2 Termination by Us

We may terminate or suspend your account and access to our services immediately, with or without notice, for conduct that we believe:

• Violates these Terms or our Acceptable Use Policy
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations
• Creates security risks or technical issues

10.3 Effect of Termination

Upon termination:

• Your right to access and use our services will cease immediately
• You will have 30 days to export your data before permanent deletion
• All provisions that should survive termination will remain in effect
• You remain liable for all charges incurred prior to termination

11. Governing Law and Dispute Resolution

These Terms and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11.1 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Los Angeles County, California, and you consent to the jurisdiction of such courts.

11.2 Dispute Resolution Process

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find mutually acceptable solutions to any issues that may arise.

12. Changes to Terms and Service Updates

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

12.1 Notification of Changes

We will notify you of material changes to these Terms by:

• Sending an email notification to your registered email address
• Posting a prominent notice on our platform
• Updating the "Last updated" date at the top of these Terms

12.2 Acceptance of Changes

Your continued use of our services after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our services and may terminate your account.

13. Contact Information and Legal Notices

For questions about these Terms of Service, our services, or to report violations, please contact us:

13.1 Legal Notices

All legal notices, demands, or other communications to Lifecycle Leder must be in writing and delivered to the address above or sent via email to [email protected]. Notices will be deemed received when delivered in person, three days after mailing, or immediately when sent via email with confirmation of receipt.

14. Miscellaneous Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and Lifecycle Leder regarding your use of our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14.3 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

14.4 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.